AI Platform with Secure Session Recording & WhatsApp-Based Support
Client
Entertainment Industry – An AI-driven platform focused on interactive, session-based user experiences requiring auditability, quality assurance, and scalable customer support.
Partner
Aumnitech LLC – AI and cloud engineering partner specializing in platform modernization, automation, and enterprise integrations.
Business Challenge
As Entertainment Industry scaled its AI-powered sessions, the platform faced two critical challenges:
- Lack of Automated Session Auditing
Sessions were not being recorded end-to-end, limiting the ability to perform audits, reviews, quality checks, and training analysis.
- Fragmented Customer Support Intake
Users lacked a simple, real-time way to report issues during or after sessions, resulting in slower response times and manual ticket creation.
Entertainment Industry needed a secure, low-latency recording system and a real-time support channel that integrated directly into its existing platform—without disrupting live user experiences.
Solution Overview
Aumnitech partnered with Entertainment Industry to design and implement two high-impact platform enhancements:
1. Automatic Session Recording & Secure Storage
A fully automated recording framework that captures every session without user intervention, including:
- Video and audio recordings
- Text-based AI transcription
- Session metadata (user, date, duration, scenario)
The solution includes:
- Encrypted storage with structured organization by client, date, and session
- Role-based access control (RBAC)
- Configurable retention policies per client
- Admin-level retrieval, playback, and download capabilities
- Zero performance degradation during live sessions
2. WhatsApp-Based Support & JIRA Ticket Automation
A built-in “Support / Report an Issue” button embedded directly in the Entertainment Industry platform:
- Opens an official WhatsApp support channel (WhatsApp / WhatsApp Business API)
- Conversational bot captures structured incident data
- Automatically creates tickets in JIRA
- Ensures real-time visibility for both Entertainment Industry and the service provider
This removed manual triage and dramatically shortened issue-to-resolution cycles.
Technology & Implementation
- Platform Integration: Unity, Blazor, backend services
- Security: Encrypted storage, access controls, client-level segregation
- Automation: Bot-driven incident intake and ticket creation
- Deployment: Tested and deployed in production environments
Aumnitech led:
- Knowledge transfer
- Architecture design
- Development and integration
- Testing and production deployment
All deliverables were provided under a fixed-scope, fixed-price engagement, ensuring predictability and speed
Entertainment Industry SOW – Phase 1
Measurable Outcomes
✔ 100% automated session capture with secure playback and retrieval
✔ Improved auditability and compliance readiness
✔ Faster incident reporting through in-platform WhatsApp support
✔ Reduced manual support overhead via automated JIRA ticket creation
✔ No impact on live session performance
✔ Clear documentation and acceptance validation
Why It Worked
- Deep understanding of AI session-based platforms
- Focus on security, scalability, and performance
- Tight integration with existing Entertainment Industry architecture
- Pragmatic, outcome-driven delivery model
